The goods and services we sell are safe and of the right quality. The requirements for the quality and safety of goods and services are established by laws and other legal acts. Return of goods for distance purchase is regulated by the Civil Code of the Republic of Lithuania. Article 6.228 (10) of the Civil Code of the Republic of Lithuania provides for the list of non-returnable goods when purchasing remotely. Non-returnable perishable goods, custom-made and custom-sized goods, unpackaged personal hygiene goods, etc., of appropriate quality and purchased remotely. The full list of non-returnable goods can be found at this link. Article 6.22810. The right of consumers to withdraw from a distance and off-premises contract.
1. Subject to the exceptions provided for in paragraph 2 of this Article, the consumer shall have the right, without giving a reason and without incurring costs other than those provided for in Article 22811 of this Code, to withdraw from a distance or off-premises contract within fourteen days.
2. The consumer’s right to withdraw from a distance and off-premises contract shall not apply to those contracts.
1) service contracts under which the services are provided in full to the consumer, provided that the consumer has given his express consent and recognition that he will lose his right to withdraw from the contract when the trader has performed the contract in full.
2) contracts according to which the price of the goods or services sold depends on the fluctuations of the financial market during the withdrawal period specified in Paragraph 1 of this Article.
3) contracts for goods manufactured to the consumer’s specific instructions, which are not prefabricated and which are produced according to the consumer’s personal choice or instruction, or for goods which are clearly tailored to the consumer’s personal needs.
4) contracts for perishable goods or goods with a short period of validity.
5) contracts for packaged goods which have been unpacked after delivery and which are unfit for return for health or hygiene reasons.
6) contracts for goods which, by their nature, are inseparably mixed with other goods after delivery.
7) contracts for alcoholic beverages, the price of which is determined at the time of concluding the contract of sale and which are delivered thirty days after the conclusion of the contract, and the fair value of the beverages depends on market fluctuations.
8) contracts concluded after the consumer has made a specific request to the trader for this entry for the purpose of urgent repair or maintenance. In this case, if the trader provides more ancillary services than specified by the consumer or sells more ancillary goods than are necessary for the repair or maintenance, those ancillary services or goods shall be subject to the right of withdrawal.
9) contracts for pre-packaged video or audio recordings or pre-packaged software which was unpacked after delivery.
10) contracts for the delivery of newspapers, periodicals or magazines, except contracts for the subscription of these publications.
11) contracts concluded at a public auction.
12) contracts for accommodation, transport of goods, car rental, catering or leisure services, if the contract specifies a specific date or period for the provision of services.
13) contracts for the supply of digital content, where the supply of digital content has been initiated with the consumer’s express prior consent and recognition that he will lose his right to withdraw from the contract.
3. The withdrawal period referred to in paragraph 1 for distance and off-premises contracts shall expire in fourteen days.
1) in the case of a service contract or a contract for the sale of energy, from the date of conclusion of the contract.
2) in the case of a contract of sale, from the day on which the consumer or a person designated by the consumer, other than the carrier, receives the goods ordered, or.
a) where the consumer has ordered more than one good in a single order and the goods are delivered separately, from the day on which the consumer or the person designated by the consumer, other than the carrier, receives the last good.
b) in the case of goods delivered in different lots or sublots, from the day on which the consumer or the person designated by the consumer, other than the carrier, receives the last lot or sublot.
c) in the case of a contract for the regular delivery of goods within a specified period, from the day on which the consumer or the person designated by the consumer, other than the carrier, receives the first goods.
4. If the trader has not provided the consumer with information on the right of withdrawal in accordance with Article 2287 (1) (7) of this Code, the consumer shall have the right to withdraw from the contract within 12 months from the expiry of the period specified in paragraph 3 of this Article.
5. If the trader provides the consumer with the information referred to in Article 2287 (1) (7) of this Code within 12 months after the expiry of the period specified in paragraph 3 of this Article, the withdrawal period shall expire fourteen days from the day the consumer receives the information.
6. The consumer shall notify the trader of the withdrawal from the distance or off-premises contract.
1) by submitting a duly completed model withdrawal form. This form shall be approved by the Government of the Republic of Lithuania or an institution authorized by it; or.
2) by making a clear statement setting out his decision to withdraw from the contract.
7. The trader may enable the consumer to submit electronically on the website the documents referred to in paragraph 6 of this Article regarding the withdrawal from the distance or off-premises contract. In this case, the trader must immediately acknowledge to the consumer on a durable medium that he has received his withdrawal.